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Privacy Policy. Last updated: 9 September 2026 At Hot Yoga Patcham we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you book an appointment, visit our premises, contact us or use our services. 1. Who we are Hot Yoga Patcham is the data controller responsible for your personal information. If you have any questions about how we use your information, you can contact us: Email: info@hotyogapatcham.co.uk Telephone: 07769 082093 2. Information we collect Depending on the services you use, we may collect: •Your name and contact details, such as telephone number and email address. •Appointment and booking information. •Information about the services you have received or booked. •Payment and transaction information where applicable. •Notes relating to your appointments or preferences. •Information you voluntarily provide to us, including information relevant to providing your chosen treatment safely. •Communications between you and us, including messages, emails or booking enquiries. Where information about your health, allergies, medications, skin conditions or other treatment-related circumstances is relevant to providing a service safely, we may ask you to provide this information. We will only collect information that is relevant and necessary for the service. 3. How we use your information We may use your personal information to: •Process and manage your appointments. •Provide the services you have requested. •Contact you regarding your appointment, including confirmations, reminders, cancellations or changes. •Keep appropriate client and treatment records. •Process payments and deposits. •Respond to enquiries and provide customer support. •Maintain appropriate business, accounting and legal records. •Protect the safety and security of our clients, operator and premises. •Improve our services and customer experience. 4. Our lawful basis for using your information We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include: •Contract: where we need your information to arrange or provide an appointment or service you have requested. •Legal obligation: where we need to keep records or comply with legal requirements. •Legitimate interests: where it is necessary for the reasonable and lawful running of our business, provided that your interests and rights do not override those interests. •Consent: where you have specifically given us permission to use your information for a particular purpose, such as for promotional materials. Where we rely on consent, you can withdraw your consent at any time. 5. Marketing We will not sell or pass your personal information onto third parties and such information will not be used for any marketing purposes of Hot Yoga Patcham unless we have sought your express permission in advance to do so. 6. Vagaro and other service providers We use Vagaro to help manage appointments, bookings and related customer information. When you book through Vagaro, your information may be processed by Vagaro in accordance with its own privacy practices and terms. Vagaro states that it processes information relating to customers and bookings and uses service providers such as cloud storage providers and payment processors. Vagaro also states that data may be stored on servers in the United States. You can read Vagaro’s privacy policy for further information about how Vagaro processes personal information. We may also use other trusted service providers where necessary to operate our business, such as payment providers, email or messaging services, accounting providers and IT service providers. 7. Sharing your information We will only share your personal information where necessary and appropriate, for example with: •Vagaro and relevant booking or appointment-management providers. •Payment providers where required to process transactions. •Professional advisers, such as accountants, where necessary. •IT, communication or other service providers who help us operate our business. •Law-enforcement, regulatory or government authorities where we are legally required to do so. • We do not sell your personal information. 8. How long we keep your information We only keep your personal information for as long as we reasonably need it for the purposes described in this Privacy Policy, including providing services, maintaining appropriate client records, resolving disputes and complying with legal, accounting or regulatory requirements. Different types of information may be retained for different periods. When information is no longer required, we will securely delete or dispose of it where appropriate. If you stop attending classes, the Health Questionnaire with your data will be deleted after 6 months. Earlier erasure is possible on request. 9. Keeping your information secure We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. 10. Your rights Depending on the circumstances, you may have rights under UK data-protection law, including the right to: •Request access to the personal information we hold about you. •Ask us to correct inaccurate or incomplete information. •Ask us to delete your information where there is no lawful reason for us to continue using it. •Ask us to restrict how we use your information in certain circumstances. •Object to certain uses of your information, including direct marketing. •Request the transfer of certain information to you or another organisation where applicable. •Withdraw consent where we rely on consent to process your information. If you would like to exercise any of these rights, please contact us using the details above. 11. Complaints If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to resolve your concerns. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection. ICO website: https://ico.org.uk/ 12. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable data-protection requirements. The latest version will be made available through our website or booking system. Last updated: 9 September 2026

Hot Yoga Patcham

 

​hot yoga patcham is the trading name of hot yoga patcham limited (co. regn. no. 17350318)

 

PHOTOGRAPHS COURTESY OF SIMONPEPPERPHOTOGRAPHY.COM (unless otherwise sTATED)

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